We sell implementation work. Once we start building your system, time and labor are being consumed. This policy is designed to be fair and dispute-proof.
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If you request cancellation before work begins, you may be eligible for a full refund. Work is considered “started” when we begin configuring your account, building assets, or executing the implementation plan based on your onboarding.
Once work has started, fees are generally non-refundable because the service is custom and labor-based.
In limited situations, we may issue a partial refund at our discretion based on the work completed, access delays, and the feasibility of completing the project.
Email [email protected] with your business name and the email used at purchase. We’ll respond with next steps.